Privacy Policy

NexTier ("NexTier," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect data when you use the NexTier platform and related services.

1. Information We Collect

We collect information you provide directly, including account registration details (name, email address), profile information, goals, reflections, habits, tasks, and any other content you enter into the platform. We also collect technical usage data such as log files, device identifiers, and session activity to maintain platform security and performance.

2. How We Use Your Information

We use the information we collect to provide, personalize, and improve the NexTier platform; to generate AI coaching suggestions tailored to your stated goals; to send you notifications you have requested; to maintain platform security; and to comply with legal obligations.

3. AI Features and Third-Party Providers

NexTier uses third-party artificial intelligence providers to power AI coaching and suggestion features. When you use AI features, certain information about your goals and context — stripped of directly identifying details where possible — is transmitted to these providers to generate responses.

Data minimization and sanitization. Before transmitting any data to AI providers, NexTier applies automated filters designed to remove personally identifiable information (PII), including names, contact details, and other identifying content. However, these filters operate on a best-effort basis. No automated data filtering system is perfect, and NexTier cannot guarantee that all personal information will be removed before transmission to AI providers. If you have concerns about the data you enter being transmitted to third parties, you should not use AI Features. By using AI Features, you acknowledge and accept this risk.

Current providers. We may use providers including Google Cloud (Vertex AI). These providers operate under their own privacy and data governance frameworks, including applicable commitments not to train models on your data. We will update this policy when providers change.

AI-generated content. Content generated by AI features is created by automated systems and may be inaccurate, incomplete, or not appropriate for your specific situation. AI suggestions do not constitute professional advice of any kind — financial, medical, legal, psychological, or otherwise. Always use your own judgment and consult a qualified professional for important decisions.

4. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at admin@nextier.org. Certain data may be retained for legal compliance or fraud prevention purposes after account deletion.

5. Security

We implement industry-standard security measures including encryption at rest for sensitive fields and encrypted connections (TLS) in transit. No system is completely secure; we cannot guarantee the security of information transmitted to or stored on our platform.

6. Your Rights

You may access, correct, or request deletion of your personal data by contacting us at admin@nextier.org. Residents of Virginia and other jurisdictions may have additional rights under applicable privacy laws.

7. Contact

Questions about this Privacy Policy may be directed to: admin@nextier.org

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you within the platform and require your acknowledgement before you can continue using the service. Continued use of the platform after acknowledging an updated policy constitutes your acceptance of the changes.